Terms and Conditions

Trading name of Lovelda Limited., company number 10119250, (“we”, “us”, “our”).
Terms and Conditions

The following Terms and Conditions will apply to:

Your use of our website; our supply of products and services; and our dealings with you in general.
By entering, accessing or using our website in any way, you agree to comply with all of our Terms and Conditions. In addition, when you book any services and products from us, you will do so subject to the Terms and Conditions on this page. By proceeding with a booking, you acknowledge that you have read and understood all of these Terms and Conditions and agree to be bound by them. These Terms and Conditions may vary from time to time. You accept that you are bound by the terms and conditions current at the time when you book.

Refund/Cancellation policy

All fees and products and services purchased are non-refundable (unless otherwise stated). If a payment plan has been agreed, you will be held accountable in completing the agreed payments at the agreed terms.

If you purchase a coaching package and find that you are unable to use your sessions for any reason, you may put your remaining sessions on hold for 1 month. Should you decide to cancel the process without completing your coaching sessions and after your 1 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.

If you purchase a speaking service, further details of your refund policy will be outlined in our contract for the service.

If you purchase a coaching package and find that you are unable to use your sessions for any reason, you may put your remaining sessions on hold for 1 month. Should you decide to cancel the process without completing your coaching sessions and after your 1 month hold period is up, you will lose those sessions and will still be liable for any outstanding balance payments.

Fees

As many of our products are available online you will be sent access/login details within 24 hours from receipt of your paid order.

Physical product purchases will be delivered generally between 7am and 6pm Monday to Friday (excluding bank holidays) via a third party delivery service such as Royal Mail. Deliveries will be made within 1 to 10 working days from receipt of your paid order for UK orders.

On-line coaching services will be provided as agreed with you at the time of booking.
In person services will be delivered as agreed with you at the time of booking.

Coaching Confidentiality

You recognise that in our work together, you may divulge goals, future plans, business affairs, job information, personal and other such private information. We will not, at any time, either directly or indirectly, voluntarily use any such information for our own benefit or disclose this information to a third party. We will not voluntarily disclose that you are in a coaching relationship without your permission.

Where current fees for services and programmes are displayed on individual programme or service page they will include VAT unless otherwise stated. Where they aren’t outlined they are available on request.

We reserve the right to change the fees/packages offered but will always honour the agreed amount for the agreed time period of any services that were set at the beginning of our work together. However, should you wish to continue to work with us after the completion of your initial package, there will be no guarantee that the rates will be the same.

Delivery Policy

As many of our products are available online you will be sent access/login details within 24 hours from receipt of your paid order.

Physical product purchases will be delivered generally between 7am and 6pm Monday to Friday (excluding bank holidays) via a third party delivery service such as Royal Mail. Deliveries will be made within 1 to 10 working days from receipt of your paid order for UK orders.

On-line coaching services will be provided as agreed with you at the time of booking.
In person services will be delivered as agreed with you at the time of booking.

Coaching Confidentiality

You recognise that in our work together, you may divulge goals, future plans, business affairs, job information, personal and other such private information. We will not, at any time, either directly or indirectly, voluntarily use any such information for our own benefit or disclose this information to a third party. We will not voluntarily disclose that you are in a coaching relationship without your permission.